A straightforward arrival

Most properties offer self-check-in through a smart lock or lockbox. We send property-specific arrival details before your stay, including access instructions and the applicable check-in time.

Before you arrive

Complete any required guest verification steps so your check-in information can be released. Your guest portal contains useful property details, and our support team is available if you need help getting inside.

Key takeaway: Most properties offer self-check-in through a smart lock or lockbox.