Your booking policy comes first

Refund and cancellation eligibility depends on the policy shown when you booked, the booking channel and the reason for the request.

If plans change

Review the terms attached to your confirmation and contact the booking platform or our team as soon as possible. We assess eligible changes, credits or exceptions case by case; a refund is not automatic.

Key takeaway: Refund and cancellation eligibility depends on the policy shown when you booked, the booking channel and the reason for the request.