If damage occurs

Our team records the issue, gathers available evidence and evaluates the appropriate route for recovery, including the relevant booking platform’s claim process.

Claims and insurance

Claim deadlines and coverage vary by platform, so prompt reporting matters. Where platform protection does not cover the loss, we coordinate with the homeowner regarding next steps and their insurer. Recovery is not guaranteed.

Key takeaway: Our team records the issue, gathers available evidence and evaluates the appropriate route for recovery, including the relevant booking platform’s claim process.