House rules keep stays comfortable

We communicate with guests when a rule is broken, document significant incidents and ask for the issue to be corrected promptly.

If the issue continues

Depending on severity and the applicable booking terms, we may involve the booking platform, assess charges for resulting costs or end the stay where permitted. Safety concerns receive priority.

Key takeaway: We communicate with guests when a rule is broken, document significant incidents and ask for the issue to be corrected promptly.