Guest Questions

Check-in instructions are provided before arrival and vary by property. Most homes use self-check-in arrangements such as a smart lock or lockbox, to ensure a smooth first impression for guests, and security to homeowners.

Your arrival information will explain where to go, when you can check in and how to access the home. Guests are provided with our 24/7 contact details should any questions or issues arise.

We provide guests with support information and a way to report urgent issues during their stay. The level of service and response process can differ between routine questions and emergencies.

We have a 24/7 dedicated team to support guest questions and concerns, who will delegate the required operational tasks, or coordinate with related local contractors, based on urgency. Guests are always advised to contact local emergency services first for immediate safety emergencies.

We aim to resolve guest concerns promptly, respectfully and consistently with the reservation terms and house rules. Our team documents significant issues and works with the booking platform when appropriate.

If a situation involves property damage, safety concerns or repeated rule violations, we assess the next steps based on the circumstances and applicable policies.

We at Aisling Baile love pets, and a significant portion of our properties allow your furry friends along with you on your travels. Pet permissions, fees, size limits and other conditions are set for each listing.

Always check the individual property’s pet policy before booking and disclose any pets as required. Bringing an unapproved pet may result in additional charges or other consequences under the booking terms.

House rules help protect the property, neighbours and other guests. If a rule is broken, we contact the guest immediately, document the issue and request that the behaviour stop.

Depending on the severity and booking terms, consequences may include additional charges, a platform report or cancellation of the stay. Serious safety concerns are handled as a priority.

We focus on accurate listings, clean and well-maintained homes, clear arrival information and responsive communication throughout the guest experience.

Guest feedback helps us identify improvements and address recurring issues. Reviews are always the guest’s own opinion, and positive ratings cannot be guaranteed.

Cancellation and refund eligibility depend on the policy attached to the reservation, the booking channel and the circumstances of the request.

Guests should review the cancellation terms before booking and contact the booking channel or our team if plans change. Exceptions, credits or refunds are assessed according to the applicable policy rather than promised automatically.